ktown4u 스킵네비게이션

FAQ BEST10more

Number Question type Title Date

    • ▶ Return: Exchange
      For international delivery, Returning/Exchanging is not possible unless the received item is defective or wrongly delivered
      In case of defect or wrong delivery
      Please contact our 1:1 customer service center with following photos:
      - Photo of the item you received
      - Photo of the bar code labels attached on the box (attached label has order number, ID and name of item)
      - Photo of Tracking number
      ▶ Return: unknown reason
      If your package is returned to us for unknown reason, shipping cost to final destination (1st shipping cost) and for the returning (2nd shipping cost) will be deducted from your payment of order and rest of payment will be refunded
      (Return cost - Small Packet $2.5/ Parcel $10 - $50/ EMS $5)
      After receiving your package returned, it will be refunded automatically.  
      In case of: Deducted shipping fees from order Payment from you
      Deduct 1st shipping fee
      (for shipping to final destination)
      Deduct 2nd shipping fee (for returning fee, if it is required) You pay shipping
       fee again
      Deduct 1st shipping fee
      (for shipping to final destination)
      Deduct 2nd shipping fee (for returning fee, if it is required) We make refund
      the rest price
      ▶ Return: defect
      We are not responsible for any damages made during delivery process (little, stain, scratch, torn down etc.)
      But if it is clear that damage is made before shipment, we will solve the issue as soon as possible.

      The outer case is just for protecting goods. (scratches and discoloration on the case can not be the reason for exchanging or returning)
      We do not accept your return caused by change of your mind.
      Contact us via 1:1 service once you find some defect or damage on the item and malfunctioning either.
      Please check the defect for sure. If returned item has no problem which you submitted, refund or exchanging would not be possible.
      We accept your item returned within 14 days after receiving it.
      *if it is decided to refund for Small Packet, refunded price should not be over 20USD



      ▶ Refund
      We are not responsible for the wrong address customers put directly during the order process including P.O. box  
    • ▶ What is the reason for the sudden change of chart sales?
      The Ktown4u chart may temporarily fluctuate in the daily chart sales due to the batch re-registration of the order when a change in the delivery method occurs at the customer request.
      However, the total actual sales volume is unchanged.
    • Please enter the amount of mileage point that you would like to use and click 'Apply'.
    • The value of 1 mileage point is about 1 KRW, which is equivalent to about 0.001 USD.
      Therefore, if the mileage points used are too small, the overall price may not be affected.
      We recommend you to collect some mileage points first before using them!


    • It depends on which shipping method you are choosing for the parcel.
      EMS: 5-10 business days
      Parcel POST: 15-30 business days
      Registered Small Packet and K-packet: 20-40 business days
      But sometimes it takes longer than that due to the delivery circumstances of the destination country.

    • For customs clearance in Brazil, please put accurate 11 digit of Personal customs code (CPF:Cadastro de Pessoas Físicas).
      It can be one of the reasons of delay or return of Package. EX.CPF-XXXXXXXXXX

      If you want to edit CPF after making order, you can edit it on My account - order detail - Address modification

    • Step1. Add the desired goods in your shopping cart.
      Step2. Confirm the goods and quantity then proceed to checkout.
      Step3. Fill in the address and click 'Continue'
      Step4. Select the desired shipping method and click 'Continue'
      Step5. Confirm the necessary options at the 'Shipping Notice' part and proceed with payment.
      ABOUT Ktown4u Chart
      Ktown4u Chart fairly aggregates the sales quantity of the albums within Ktown4u!
      Ktown4u chart will be counted according to the quantity purchased in Ktown4u, which may differ from the chart. Therefore, during the
      completion of the customer order payment, the chart may change when canceling the order due to the customer's circumstances

      [Aggregation method]

      1. When there is only one item
      It is counted as SALES quantity specified in the item

      2. When there are single item and a set
      The sales volume for the set purchase is automatically included in the item.
      ex) The chart aggregate sales quantity of this product is (5,000) and the quantity of sale for the set is automatically included in this quantity.

    • Privacy Policy
      HM INTERNATIONAL (herein after referred to as “the Company”) regards the privacy of users as highly important and complies with all regulations concerning the “Act on Protection of Information and Promotion of Utilization of Information and Communications Network.”
      By stating its privacy policy as shown below, the Company hereby informs users of the purpose and use of personal information provided by the user to the Company, and the measures taken for the protection of their personal information.

      ■ Personal information collected and the means of collection
      A. Information we collect
      • The Company collects the following data for the purpose of membership sign-ups, consultations, and service applications.
      o When signing up for membership: Name, birthday, gender, ID, password, home phone number, mobile number, e-mail, legal representative information for subscribers under the age of 14.
      o When applying for services: Address, payment information
      • Information collected through use of online services or the processing process: use record, access log, cookies, connecting IP information, payment record, unruly use, and others.
      B. Means of collecting personal information
      • Personal information is collected through the website, letter, message boards, e-mail, event entries, delivery request forms, phone, fax, and generated data collection tool.

      ■ Purpose of collection and use of personal information
      The Company collects personal information for the following purposes and use.
      • Provision of services obligated by fulfillment of contract and the payment that follows
      Supply content, purchase and payment, delivery of goods, billing statements and others, user verifications for financial transactions and financial services.
      • Member management
      Identify user to access members-only services, verify user, prevent unauthorized use, check membership subscription, validate age, confirm consent/agreement from legal representative for users under the age of 14, handle complaints and civil affairs, and deliver notices.
      • Marketing and promotional use
      Delivery of events and unsolicited advertisements; gain a statistical understanding of the members’ frequency of access to and use of site.

      ■ Period of possession and utilization of personal information
      As a general rule, once the personal data has fulfilled the purposes for which they were collected, they are to be immediately discarded. Except for the following that will be retained for certain periods for reasons noted below.
      A. Information held according to the Company’s internal policies
      Even when a member has canceled his/her membership, the member’s personal information may be retained for 00 years from the date of cancelation in order to resolve future disputes, to cooperate with the requests of law enforcement agencies, and to prevent the recurrence of fraudulent uses by unruly members.
      B. Grounds for holding personal information according to applicable statutes
      If retention of personal information is deemed necessary to operate in accordance to the provisions of relevant laws and regulations, including the Act on Consumer Protection in Electronic Commerce, then they will be held in possession by the Company for a certain period of time set by the relevant laws as noted below.
      • Records related to contracts or withdrawal of subscription:
      o Purpose of possession: Act on Consumer Protection in Electronic Commerce
      o Possession period: 5 years
      • Records related to payment and supply of goods
      o Purpose of possession: Act on Consumer Protection in Electronic Commerce
      o Possession period: 5 years
      • Records related to consumer complaints or dispute settlement
      o Purpose of possession: Act on Consumer Protection in Electronic Commerce
      o Possession period: 3 years
      • Records of log
      o Purpose of possession: Protection of Communications Secrets Act
      o Possession period: 3 months

      ■ Procedures and methods of discarding personal information
      As a general rule, once the personal data has fulfilled the purposes for which they were collected, they are immediately discarded. The procedure and method to discard is detailed below.
      • Discarding procedure
      Following the cause for information protection according to the internal policies or related statutes, once the personal data has fulfilled the purposes they will be transferred to a separate database(DB) (or filed separately in a folder if in paper form), then it will be discarded after a certain period of time. Personal information that is transferred to a separate DB will not be used for any other purposes except in the case of the law. 
      • Discarding method
      Use technical method to stop reproduction of personal information saved in electronic form.

      ■ Disclosing personal information
      As a general rule, the Company shall not disclose user’s personal information to any external party except for the cases below. 
      • Prior consent from user
      • Following the legislation rule or when law enforcement agencies require such information for investigative purposes during the process as prescribed by the law.

      ■ Consignment of collected personal information 
      For the provision of services, the Company consigns collected personal information to specialized companies detailed below. 
      • Consignee: [Korea post (EMS)]
      • Details of consignment: [Delivery]
      • Consignee: [KCP]
      • Details of consignment: [Payment gateway]

      ■ The rights of users and legal representatives and methods of exercising those rights 
      • The user may view or edit his/her personal information and request to terminate membership at any time.
      • To view or edit a user’s personal information, click on ‘Edit Personal Information’ (or ‘Edit Member Information’) and to cancel subscription (terminate membership) click on ‘Terminate Membership.’ Upon clicking, you’ll be directed to an identification process before you can directly access, correct, or cancel membership.
      • User may contact the chief privacy officer by letter, telephone or email, and necessary actions will be taken.
      • Should a user request corrections on errors of personal information, the Company shall not use or provide any personal information until a correction is made. In addition, if the wrong personal information has already been provided to a third party, the Company shall immediately notify them so that a proper correction can be made.
      • If personal information is canceled or deleted upon request of user, the Company will comply with the terms specified under “Period of possession and utilization of personal information,” and prohibit disclosure or use for any other purposes.

      ■ Install, manage and deny operation of device for automatic collection of personal information
      The Company uses ‘cookies’ that frequently save and retrieve your information. A cookie is a very small text file that the server, used to operate the Company’s website, sends to your browser. The file is saved in the hard disk of your computer.
      The Company uses cookies for the following purposes:
      • Use and purpose of cookies
      o To analyze the frequencies of a member and non-member’s visit, understand user’s preferences and interests and track user’s footprints, and carry out target marketing and provide customized service by checking level of participation in various events and number of visits.
      o You have the right of choice in regards to the installation of cookies. Accordingly, you may allow all cookies by modifying your cookie settings, go through a confirmation process whenever a cookie is saved, or refuse to have all cookies saved.
      • Settings to reject establishment of cookies
      o To reject establishment of cookies, select options on your web browser and change your settings to allow all cookies, go through a verification process before saving cookies, or reject to save all cookies.
      o Example (For Internet Explorer)
      - Go to ‘Tools’ located on the top of Web Browser > Internet Options > Privacy
      o However, there may be certain difficulties in using the services if you reject the installment of cookies.

      ■ Civil services with respect to personal information
      To protect your personal information and deal with complaints related to personal information, the Company has appointed the following department and chief privacy officer.
      • Principal Privacy Officer
      Name:CHOI JONG LIM
      Department: Business Team
      Phone Number: 070-7555-9775
      E-mail: quiero@hminternational.co.kr
      • Chief Privacy Officer
      Name:CHOI JONG LIM 
      Department: Business Team
      Phone Number: 070-7555-9775
      E-mail: quiero@hminternational.co.kr
      • You may report all complaints related to privacy protection, in using the Company’s service, to the chief privacy officer or the department in charge.
      • The Company shall provide prompt and sufficient answers to your report.
      • For further consultation or report on other privacy infringements, contact the following the following agencies.
      o Privacy Rights Violation Complaint Center (privacy.kisa.or.kr / 118)
      o Cybercrime Investigation Department, Supreme Prosecutor’s Office (www.spo.go.kr / 02-3480-2000)
      o Cyber Bureau, National Police Agency (www.ctrc.go.kr/ 182)

      ■ Duty to notify
      The Company shall notify users of any changes to this privacy policy through the website (or through individual notifications). 
      • This privacy policy will be enforced starting 2014, 06. 09.